Events

Cloud Elements supports events via polling or webhooks depending on the endpoint. If you would like to see more information on our Events framework, please see the Event Management Guide.

Supported Events and Resources

Cloud Elements supports polling events for NetSuite 2016 CRM.

You can set up events for the following resources:

• accounts
• contacts
• customers
• leads
• activities
• opportunities

Polling

You can configure polling through the UI or in the JSON body of the /instances API call.

Configure Polling Through the UI

For more information about each field described here, see Parameters.

To authenticate an element instance with polling, sign in to Cloud Elements, and then create a new element instance as described in authentication. During configuration of the new instance:

1. Switch Events Enabled on.
2. Add an Event Notification Callback URL.
3. Use the Event poller refresh interval (mins) slider or enter a number in minutes to specify how often Cloud Elements should poll for changes.
4. Select the resources to poll.
5. Advanced users can further configure polling:
   • Click to edit the polling configuration JSON directly.
   • Click to access the poller configuration.

Once you're done with event configuration, you can complete the steps to finish creating the instance, which will have events enabled.

Configure Polling Through API

To authenticate an element instance with polling, sign in to Cloud Elements, and then create a new element instance as described in authentication. When using the API, there are additional parameters used to enable and configure polling events on the new instance.

Example JSON with Polling

This example JSON shows the parameters that can be sent to the /instances API to enable and configure polling. The example shows configuration of polling for Customers objects, but you can set whichever types of objects that you wish.

{
  "element":{
    "key": "netsuitecrmv2"
  },
  "configuration": {
    "netsuite.sandbox": false,
    "netsuite.accountId": "my_account_id",
    "netsuite.single.session": true,
    "netsuite.single.session.key": "my_unique_key",
    "authentication.type": "Basic",
    "user.username": "my@somewhere.com",
    "user.password": "my_secret_password",
    "netsuite.appId": "my_app_id",
    "event.notification.enabled": true,
    "event.notification.callback.url": "http://mycoolapp.com",
    "event.poller.refresh_interval": "15",
    "event.poller.configuration": {
      "customers": {
        "url": "/hubs/finance/customers?where=lastModifiedDate>'${gmtDate:yyyy-MM-dd'T'HH:mm:ssXXX}'",
        "idField": "internalId",
        "filterByUpdatedDate": true,
        "datesConfiguration": {
          "updatedDateField": "lastModifiedDate",
          "updatedDateFormat": "milliseconds",
          "createdDateField": "dateCreated",
          "createdDateFormat": "milliseconds"
        }
      }
    }
  },
  "tags": [
    "Testing"
  ],
  "name": "NetSuite Polling"
}

Parameters